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RETURN POLICY


Customer satisfaction is always the top priority at Freezimer. Our dedicated quality assurance teams check your items before shipment. Our product quality is guaranteed. If you are not satisfied with the items received, please contact us immediately so we can easily arrange a refund for you.

 

Return Conditions

 

You may exercise your right to seek a refund or store credit the purchased items within 30 days in their original state (opened and unused) with receipt or proof of purchase from the date on which you received them from Freezimer.

If the product cannot work due to quality problems, or if the product is damaged in transportation, we can provide a free return.

If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.



Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refund Delay

 

Logistics lost orders. We will submit claims to the express company on all orders that are not received. The processing time is 5-10 days.

All of our FREEZIMER products come with a 1 year warranty. Please note this page is for purchases made through our website or our FREEZIMER online store such as freezimer.com.


Process of Return/Refund

 

We do not make refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly, Freezimer can only provide exchange /reimburse you in the following cases:

• The package has arrived in a damaged condition (proof required).

• The item arrived in extremely poor quality (evidence is required).

• The wrong product was delivered.

• Other (please describe).


How to return an item?

 

To start a return, you can contact us at Service@freezimer.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you are returning the product:

1. Carefully pack the item(s) in the original package.
2. Please contact us if you need a return address.
3. Place the label neatly on the outside of the box.

Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@freezimer.com.


Refund Time & Attention

 

Refund times may vary due to PayPal or bank transfer system. If the refund takes longer than this time limit, please contact the PayPal or your card issuing bank for further information.

Refund Method

 

The refund will only be processed to only your original account.

We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email at service@freezimer.com if you have further questions.