General question

For each Freezimer’s order that you place, you receive a unique order number. You can quote the order number for all your purchase-related questions.

You can check your inbox or check to see if the mail is in the trash.

Sorry for delivery delayed , Please tell me your order number ,I will help you check it . then we will refund or reship asap.

It is easy to place an order at Freezimer
1. Add the item to your shopping cart
2. Proceed to check out
3. Check out with your Paypal or fill in your email and shipping address, then continue to shipping method
4. Continue to payment method
5. Complete order

All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.

The main problem with credit card payment failure is that your credit card has been frequently refunded.

It is recommended to use PayPal, we have professional customer service to help you complete the order.

We currently only sell new products. We do not exchange the old products for now. Thank you.


Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

To create your very own Freezimer Online Account, follow these simple instructions:

1. Click on the ‘Sign In’ button on the top right-hand corner of the home page
2. Click on the ‘Create an Account’ button at the bottom of the screen

Although you can order as a guest, having a Freezimer account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.

In the event of a forgotten password, simply:
1. Click on ‘Forgot Password’ on the sign in page
2. Enter your email address
3. Click on the link sent to you in your email address
4. Enter your new password

Your order history will be available on your Dashboard on your Account page


All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device.
We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details.
Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

Although, online security is implied for each order and the confirmation procedure is one- time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.

Shipping & Delivery

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address.

We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms.

Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.

We are unable to provide combined shipping at this stage.

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service

Department at as early as possible during the order processing stage to indicate your request.

If the package has not been dispatched yet, we will be able to ship to the new address.

However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Generally, it will take 1-3 business days for us to prepare the package.

After that, it will take 3-7 business days for shipping.

Sometimes UPS/USPS/FedEx tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

Please check if your family or neighbors have signed for you, please contact our customer service after you confirmed not been signed.

Warrenty & Return

You may cancel or cancelyour order before payment. Orders are normally processed immediately after checkout.

If you wish to change or cancel your order, be sure to email our support as soon as you can. Once the order has been shipped, you may not change or cancel your order.

Please contact our customer service at

Please give us a detailed description of the issue as well as a photograph of the faulty product.

We normally respond within 48 hours.

Do not return the product until we have finished the process.

Please contact us via email ASAP by taking images of courier number and product.
We will follow up and handle your feedback.

Please follow the procedures for making a warranty claim and returning a product.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

Visit our refund policy page for complete details.


When payment fail, please inform us the error code or error message and leave us your email.
We will get back to you asap via email or live chat.

Once your payment has been received, we will send you a notification email to inform you about the order.
You can also visit and log into your customer account to check the order status at any time.
If has received payment, the order status will show "Processing".

Once you are prompted to enter your payment information during checkout, please select the PayPal option.
You will be redirected to PayPal to complete your order at this time. :)

Please see below payment error codes that may appear if your order is unsuccessful:

9901 – Refer to Issuer

9902 – Unable To Route Transaction

9904 – Pick Up Card

9905 – Do Not Honour/Declined

9906 - Error

9907 - Pick Up Card, Special

9909 - Request In Progress

9912 - Invalid Transaction

9913 - Invalid Dollar Amount

9914 - Invalid Card Number

9915 - No such issuer

9919 - Re-enter Last Transaction

9930 - Form Error

9933 - Expired Card

9936 - Restricted Card

9938 - PIN Tries Exceeded

9939 - No Credit Account

9940 - Function Not Supported

9941 - Lost Card

9943 - Stolen Card

9951 - Insufficient Funds

9952 - No Cheque Account

9953 - No Savings Account

9954 - Expired Card

9955 - Incorrect PIN

9956 - System Error

9957 - Function Not Permitted to Cardholder

9958 - Function Not Permitted to Terminal

9959 - Suspected Fraud

9960 - Acceptor Contact Acquirer

9961 - Exceeds Withdrawal Limit

9962 - Restricted Card

9963 - Security Violation

9965 - Exceeds frequency limit

9966 - Acceptor Contact Acquirer, Security

9967 - Capture Card

9968 - Time out

9975 - PIN Tries Exceeded

9982 - CVV Validation Error

9991 - Card Issuer Error

9992 - Unable To Route Transaction

9993 - Cannot Complete, Violation Of The Law

9994 - Duplicate Transaction

9999 - PIN Error

99YX - Card Bin not allow DCC transaction

99YY - Card Bin allow DCC transaction

99N7 - CSC Validation Error

Please contact our support team here -Contact Us

We accept the following forms of secure payment:
(1) PayPal
(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.)
(3) Apple Pay, Amazon Pay, and cryptocurrency